All Joseph Ejiro garments are made to order. Custom-made and made-to-measure clothing cannot be returned or exchanged under any circumstances, as each piece is produced specifically for the individual client. This applies to all bespoke, custom-sized, and made-to-order styles. Please review size specifications carefully before placing your order. If you require sizing assistance, contact us at he***@*********ro.co before ordering.
Please also visit our Privacy Policy section for information explaining the information we collect and how we use it.
Please read these terms of use carefully before using this website.
Welcome to Joseph Ejiro LLC ("Joseph Ejiro," "we," "us," or "our") website, josephejiro.co (the "Site"), operated from San Diego, California. We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time to time (collectively, the "Conditions"). Your use of the Site constitutes your agreement to the Conditions, and we reserve the right to revise these Conditions at any time. When we make changes, we will post them here. Your continued use of the Site constitutes your acceptance of any modified Conditions. If you do not agree to these Conditions, please do not use the Site.
We do not keep stock on the ground, and every item is made to order. Each order takes 14 days to produce before shipping.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability, and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Joseph Ejiro, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Joseph Ejiro retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and confirm the identity of the party with which you have contracted. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Our Contract
When you place an order, you will receive an email confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Joseph Ejiro is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country's currency. Stock levels are subject to availability, and we do our best to ensure all orders are packed according to the desired quantities and styles.
Should any order not be fulfilled by our warehouse upon packing due to items becoming out of stock, we will inform you as soon as possible. We will refund you for the out-of-stock item(s) upon packing and send the rest of your goods. We do not hold any orders and cannot cancel orders at this point in the process. Orders will be packed and shipped as usual in our normal processes and procedures.
Delivery and Returns
Shipping costs will be added where applicable.
Custom Orders — No Returns
All custom-made, made-to-measure, and made-to-order garments are final sale and cannot be returned, exchanged, or refunded under any circumstances. Because each piece is individually produced to your specifications, Joseph Ejiro is unable to accept returns or offer refunds once production has commenced. This policy applies without exception to all bespoke orders, custom sizing requests, and standard made-to-order styles across all collections.
Before placing a custom or made-to-order request, you are strongly encouraged to:
- Review the size guide at josephejiro.co/size-guide carefully
- Contact us at he***@*********ro.co for personalised sizing advice
- Confirm all fabric, colour and style specifications in writing before payment
Joseph Ejiro will not be liable for size, fit or specification issues arising from inaccurate measurements or information provided by the customer at the time of order.
Exchanges and Refunds — Ready-to-Wear
Within 14 days following the delivery of your ready-to-wear order, you may request the exchange or refund of items, which must be returned to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Joseph Ejiro cannot accept returns where labels have been removed.
Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Joseph Ejiro. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Joseph Ejiro will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product to the original purchaser's credit card or payment method. Note that additional duties and/or taxes will not be refunded, nor will shipping costs. Sales tax collected on orders within the United States will be included in any applicable refund.
Faulty items, after review and confirmation of production issues, will be exchanged for the same type of product in the same size (subject to availability) or refunded within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange.
Items cannot be exchanged or refunded in person. Custom and made-to-order items are excluded from all return and exchange policies as stated above. Nothing in this policy affects any rights you may have under applicable US federal or state consumer protection laws.
Payment
We accept card payments by Visa, MasterCard, American Express, and several local payment options. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check is completed. Your card will be debited once the order is accepted.
Discount Codes
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. We may from time to time offer promotional discount codes applicable to any or certain specified purchases made through this Website. Only one promotional discount code can be applied to an order. The conditions of use relating to any discount code will be specified at the time of issue.
Gift Vouchers
Gift vouchers are only valid for a limited time and must be used by the date shown on the voucher. We cannot accept responsibility for stolen or deleted gift vouchers.
We will dispatch your gift voucher either as soon as payment is cleared or on your specified delivery date. We cannot be responsible for any delays, no matter how they are caused.
If you are the purchaser, please double-check the delivery email address you enter — it is your responsibility to do so, and we cannot be held responsible if a gift voucher is used by someone other than your recipient due to an incorrect email address. Ensure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. If you need a refund, this will be made via the original payment method.
Intellectual Property
Unless otherwise noted, all materials, including but not limited to images, illustrations, designs, icons, photographs, video clips, and written and other materials appearing on the Site (collectively, the "Contents") are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by Joseph Ejiro.
The Contents and the Site as a whole are intended solely for personal, non-commercial use by users. You may download or copy the Contents and other downloadable materials displayed on the Site for personal, non-commercial use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of such downloading or copying.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
Privacy Policy
Our Privacy Policy describes the collection and use of information on the Site.
Site Transactions
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order, whether or not the order has been confirmed, for any or no reason, without liability to you or anyone else.
If we change or cancel an order, we will attempt to notify you via the email, billing address, or phone number provided at the time of order. If your payment method has already been charged for an order that is later cancelled, Joseph Ejiro will issue you a refund.
User-Generated Content
By posting, distributing, sending, or displaying any comment, message, data, information, text, music, sound, photos, graphics, or other content to the Site, you grant Joseph Ejiro a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully paid, sublicensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such content worldwide.
User-Generated Content is deemed non-confidential, and Joseph Ejiro is under no obligation to treat it as proprietary. Joseph Ejiro reserves the right to use, delete, edit, modify, reject, or refuse to post any User Generated Content without notice.
Copyright Complaint Policy
If you believe materials hosted by us infringe your copyright, please provide the following written information:
- A clear identification of the copyrighted work claimed to be infringed.
- A clear identification of the infringing material and its location on the Site.
- Your contact information (preferably email and telephone number).
- A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on its behalf.
- Your physical or electronic signature.
This procedure is provided in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. Send DMCA notices of copyright infringement to: he***@*********ro.co
Indemnification
You agree to defend, indemnify, and hold harmless Joseph Ejiro, its officers, directors, employees, agents, licensors, and suppliers from any claims, damages, liabilities, costs, or expenses (including attorneys' fees) arising from your use of the Site.
Choice of Law
These Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any dispute arising under or relating to these Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California. You consent to personal jurisdiction in such courts and waive any objection to venue.
Limitation of Liability
To the maximum extent permitted by applicable law, Joseph Ejiro LLC and its officers, directors, employees, affiliates, agents, licensors, and suppliers shall not be liable for any indirect, special, punitive, incidental, exemplary, or consequential damages of any kind arising out of or in connection with your use of or inability to use the Site, any products or services obtained through the Site, or the conduct of other Site users, even if Joseph Ejiro has been advised of the possibility of such damages. Joseph Ejiro's total cumulative liability to you for any claims arising under these Conditions shall not exceed the amount you paid to Joseph Ejiro in the twelve (12) months preceding the claim. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Disclaimer
This Site and its contents, products, and services are provided on an "as is" and "as available" basis without warranty of any kind. To the fullest extent permitted by applicable US federal and state law, Joseph Ejiro LLC expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Joseph Ejiro does not warrant that the Site will be uninterrupted, secure, error-free, or free of viruses or other harmful components. Joseph Ejiro reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
Miscellaneous
These Conditions (including any others appearing on the Site) constitute the entire agreement between you and Joseph Ejiro LLC regarding use of and access to the Site, and supersede all prior agreements and understandings. If any provision is held invalid or unenforceable under applicable law, it shall be modified to reflect the original intent as closely as possible, with the remainder of these Conditions remaining in full effect.
Any cause of action or claim arising from or relating to these Conditions must be commenced within one (1) year after the cause of action accrues, or it shall be permanently barred.
Joseph Ejiro LLC is a limited liability company registered in the State of California, United States. This Site is intended for use by persons located in the United States. If you are accessing the Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your local jurisdiction.
Wholesale Enquiries
To enquire about selling Joseph Ejiro products, please email sa***@*********ro.co with the following information:
- Business name, full address, and country
- Telephone number and email address
- Your full name
- Type of business (online only / new business / independent store / multiple retailer)
- Any additional relevant information
Your email will be forwarded to the relevant distributor within 72 hours.